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2014 Forum


Time: 1-3 September 2014
Venue: Langham Place, Capital Airport, Beijing
Day 1  Monday,  1 September 2014
13:00-23:00 Registration
18:00-19:00 Welcome Reception(Capital Ballroom, Langham Place)
Day 2  Tuesday,  2 September 2014 
08:50-09:00 Video Warm-up
09:00-10:00 Openning Ceremony
  Moderator: Song Shengli, Party Secretary, BCIA
09:00-09:10 Moderator Introduction
09:10-10:00 Specially Invited Speech
  Liu Xuesong, President, Capital Airports Holding Company
  Angela Gittens, Director General, ACI 
  Olumuyiwa Benard Aliu, President of the Council, ICAO 
  Cheng Hong, Vice Mayor, People’s Government of Beijing Municipality
  Wang Zhiqing, Deputy Administrator, Civil Aviation Administration of China (CAAC)
10:00-10:15 Break
10:15-10:35 Special Guest Address
  China Civil Aviation’s International Air Transport Policy
  Speaker: Han Jun, Director of the Department of International Affairs, CAAC 
10:35-12:25 Session 1: Coordinated Development between Large Air Hub and Airlines
  Moderator: Gao Lijia, Executive Vice President, BCIA
10:35-10:40 Moderator Introduction
10:40-10:55 Meet the Challenges and Seize the Opportunities—PEK’s Hub Development Initiative
  Speaker: Shi Boli, President &CEO , BCIA
10:55-11:10 The O’Hare Modernization Program: Building Chicago’s Aviation Future
  Speaker: Rosemarie Andolino, Commissioner, Chicago Department of Aviation
11:10-11:25 Heathrow – Britain at the Heart of New Global Economy
  Speaker:John Holland-Kaye, CEO, Heathrow Airport Holdings Limited
11:25-11:40 Working Together for Mutual Benefit – Air China’s Capital Airport Hub Development Strategy
  Speaker: Zhu Songyan, Assistant President & General Manager of Department of Planning and Development, Air China Limited
11:40-11:55 Linking Europe and Oceania via “Guangzhou Gateway”—Hub Development Cooperation between Baiyun Airport and Southern Airlines
  Speaker: Liu Jianqiang, Chairman, Guangzhou Baiyun International Airport Co., Ltd.
11:55-12:25 Panel Discussion
12:30-13:30 Lunch (The Place, Langham Place)
14:00-14:20 Special Guest Address
  Industry Development and Alliance Dynamics
  Speaker: Michael Wisbrun, CEO, SkyTeam
14:20-16:10 Session 2: Building Smart Airports in an Era of Big Data
  Moderator: Zhang Wei, Vice President, BCIA
14:20-14:25 Moderator Introduction
14:25-14:40 Airport Collaborative Decision Making @ Paris Charles de Gaulle Airport
  Speaker: Patrick Jeantet, COO, Aéroports de Paris
14:40-14:55 i-Airport Strategies for Improving Customer Services--Voice Activated Initiatives
  Speaker: Makoto Natsume, President & CEO, Narita International Airport Corporation
14:55-15:10 Challenges and Opportunities for Airports in the Era of Mobile Internet
  Speaker: Jing Yiming, President & CEO, Shanghai Airport Authority 
15:10-15:25 Learning from Experiences - How a Smart Airport Enhances Airport Operation and Passenger experiences?
  Speaker: David Fei, President & CEO, Taoyuan International Airport 
15:25-15:40 Sydney Airport: Device Movement Technology to Create Customer Flow Intelligence
  Speaker: Nik Hammond, Aviation Business Development Manager, Sydney Airport
15:40-16:10 Panel Discussion
16:10-16:25 Break
16:25-17:45 Session 3: Airport Security in a Globalized World: New Challenges and New Methods
  Moderator: Wen Wu, Operations Director, BCIA
16:25-16:30 Moderator Introduction
16:30-16:45 Schiphol Security Service: the New Standard in Aviation Security
  Speaker: Jos Nijhuis, President & CEO, Schiphol Group
16:45-17:00 Aerodrome Emergency Planning: Meeting the New Challenges of a Globalized World
  Speaker: Robert Deillon, CEO, Geneva Airport
17:00-17:15 Emergency Responses & Crisis ManagementーHaneda Airport March 11th and new approach 
  Speaker:Katsuji Doi, Advisor, Japan Airport Terminal Co., Ltd.
17:15-17:45 Panel Discussion
19:00-20:30 Welcome Dinner (Capital Ballroom, Langham Place)
Day 3  Wednesday, 3 September 2014
08:30-16:30 One-on-One Meetings
09:00-11:40 “Win-win Cooperation and Innovation” Hub Airport Service Forum hosted by Capital Airport Passenger Service Promotion Committee
  Moderator: Hao Ling, Service Director, BCIA
09:00-09:05 Moderator Introduction
09:05-09:20 Enhancing and Benchmarking Airport Passenger Service at Hub Airports
  Speaker: Ada Tse,Senior Manager - External Relations & Security, ACI Asia-Pacific 
09:20-09:40 China Service Win-win Cooperation
  Speaker: Shi Boli, President & CEO, BCIA
09:40-09:55 From Processing Passengers to Caring for Customers
  Speaker: Maarten de Groof, Executive Vice President & Chief Commercial Officer, Schiphol Group
09:55-10:10 Pursuing Service Excellence
  Speaker: Chi Kee Ng, Acting Chief Executive Officer, Airport Authority Hong Kong
10:10-10:25 Break
10:25-10:40 Join hands to Build a “Sunshine Gateway” through Win-win Cooperation
  Speaker: Chen Bin, Director General, Beijing General Station of Exit and Entry Frontier Inspection
10:40-10:55 Customer Satisfaction in Haneda Airport
  Speaker: Fumio Asano, Managing Director, Japan Airport Terminal Co., Ltd.
10:55-11:10 Deepen Cooperation through Service Chain, Develop a World-class Aviation Hub
  Speaker: Long Qiang, Service Director, Air China Limited
11:10-11:40 China Service Star Award Ceremony
12:00-13:00 Lunch (The Place, Langham Place)
13:40-16:30 The Third Beijing Global Friend Airports Roundtable Conference
Moderator:Deng Xianshan, Deputy Party Secretary, BCIA
13:40-13:45 Moderator Introduction
13:45-13:50 Remark from Capital Airports Holding Company Senior Executive Vice President Wang Xing
13:50-14:30 Review and approve Beijing Global Friend Airports CEO Forum 2014-2015 Action Plan
13:50-14:00 BCIA President Shi Boli introduce Beijing Global Friend Airports CEO Forum 2014-2015 Action Plan
14:00-14:30 Discussion
14:30-16:10 Discuss Roundtable Cooperative Initiatives
14:30-14:45 BCIA President Shi Boli introduce the Roundtable Cooperative Initiatives
14:45-16:10 Discussion
16:10-16:20 Sign the Beijing Global Friend Airports CEO Forum 2014-2015 Action Plan
16:20-16:30 Group Picture

Presentation Downloads

Third Global Sister Airports CEO Forum

How is China Poised for Its International Air Transport Liberalization

Industry Development and Alliance Dynamics Michael Wisbrun – CEO SkyTeam

Canton Route Link China to the World

Working Together for Mutual Benefits-Air China

Seize Opportunities Meet Challenges — Embark on a New Journey for PEK’s Hub Development

Heathrow – Britain at the of heart of new global economy Global Friends CEO Forum

The O’Hare Modernization Program: Building Chicago’s Aviation Future

i-Airport Strategies for Improving Customer Services - Voice-Assisted Initiatives -

Opportunities And Challenges For Airports In Mobile Internet Era

Learning from Experiences

Airport Collaborative Decision Making @Paris Charles de gaulle Airport

Device Tracking Technology: Enhancing the Airport Experience

Aerodrome Emergency Planning: Meeting the New Challenges of a Globalized World

Schiphol Security Service The new standard in Aviation Security

Emergency responses & Crisis management

Enhancing and Benchmarking Airport Passenger Services at Hub Airports

Join Hands to Build A World-class Hub

China Service Win-Win Cooperation Mega Airport Management Innovation and Practice

Joining Hands To Build a “Sunshine Gateway” through Win-win Cooperation

Customer Satisfaction at Haneda Airport September

Pursuing Service Excellence Hong Kong International Airport

Amsterdam Airport Schiphol